Rugby FAQ

1. What is an Annual Subscription?
An annual subscription is an full access pass to all rugby competition and the archives for one year from date of purchase. You can watch them near live and/or download and watch them at your leisure.

2. Once I buy my All Access Pass, how do I watch the games?
Sign In (at top right of site) & click "watch live", "watch now", or "download" on the schedule for the game you want to watch. You can also click on the game you want to watch and sign in when the pop window asks you to sign in.

3. Is this available all over the world? What countries can I watch from?
These programs are available in the following countries:

• Canada
• United States

4. How does pay-per-game work?
Pay-per-game lets you pay as you go for the games you watch, but you pay a higher price per game. The license is $4.99 per game for the near live competition and archived games. You can watch the game as many times as you want for 1 week!

5. In what language are the broadcasts?
All programs come with an English commentary.

6. What are the system requirements?
The minimum requirements for MediaZone are:

• Windows OS: Windows 98 SE, ME, 2000, or XP
• Internet Explorer 5.0 or higher with cookies enabled (default setting)
• Windows Media Player 9 or higher
• For Streaming: Broadband connection (Speed of 400 kbps or higher)
• Dialup connection is not recommended for this higher bandwidth offering.

Don't have Windows Media Player? Click here to get it.

7. Do you support the Macintosh or Linux operating systems?
Regrettably at this time, you cannot watch MediaZone’s live events or other entertainment using the Macintosh or Linux operating systems due to Windows Media Digital Rights Management (DRM) lack of support for these operating systems.
However, MediaZone strongly believes in providing users of these operating systems with the opportunity to use our service and is participating actively to discover the solutions and develop the workarounds.
Please check back periodically and make your wishes known with Apple and Microsoft.

8. Do I need a broadband Internet connection?
A broadband connection is required for viewing live events. You can use either dial-up or broadband to connect to the internet and archived files. For dial-up users, it is recommended that you choose the download option or the low bandwidth option when available for the optimal viewing or listening experience

9. How do I play my streams or downloads?
If the file you've purchased is a download, the file will be downloaded to your hard drive and will play in your Windows Media Player. If the file you've purchased is a stream, the file will begin playing in your Windows Media Player.

10. How do I buy or subscribe to a game?
When you click on the Watch or Download button, a small window will pop up asking for your username and password. If you're not already registered, you will be prompted to register. During the registration process, you will need to provide your credit card information.Once you've registered, MediaZone will confirm your purchase and your media file will be accessible to you.

11. Is my credit card transaction secure?
You can rest assured hat your credit card information is secure because MediaZone uses SSL (Secure Sockets Layer), a highly sophisticated online encryption service for transporting your credit card information.

12. What am I allowed to do with the programs that I download?
You can view the programs as often as you like for the license period -- subscriptions are 12 months from date of purchase and pay-per-match is 1 week from date of purchase. What you can't do is use them in any way for commercial gain.

13. Can I make the picture bigger?
Use the "video size" control under the "View" menu on Windows Media Player to set the size of your picture. Or click on the button with the arrow at the bottom right to make the image full screen. (Use your Escape key to exit this mode.)

14. Can I watch them on my TV set?
MediaZone invites you to use the following settings to watch these games on your television. However, the MediaZone technical and billing support team does not provide chat/email support for this feature

Depending on the type of connection your PC has, you can take the steps listed below to view programming. Please consult your local electronics retailer to learn more about the components needed for viewing.
Composite Video
Most DVD equipped computers have this setup. The outputs are usually located at the rear or side of computer; the video output is color-coded yellow and the audio output, or line-out, is the 3.5mm jack usually indicated by this icon

S-Video
Newer computers may have an S-video connection. In order to use this feature, your TV must also have an S-Video input.

Audio Output but NO Video Output
If you have an older video card, you may not have a video output that can be directly connected to your TV. In this case, you will need to utilize the VGA port on your computer, which is the connector that's attached to your PC monitor.



15. How do I know what quality the media play will be?
MediaZone works with each partner to present to you the highest quality media experience while balancing file size and bandwidth requirements. Streaming rates are 384kbps and teh download is also encoded at 384kbps. A sample 350kbps preview can be found on the: Rugby Channel Home.

16. Nothing's happening after I try to register. How come?
You'll need to turn off the pop up blockers. You can either turn them off or hold down the Ctrl-key while clicking register.

17. How do I know if I will see buffering or not?
Bandwidth depends on your Internet Service Provider. It can be affected by network traffic and other users at your location. We recommend you test your service to make sure it will support the webcasts. Our program is streamed at 341 kpbs, but we recommend at least 400kbps for a quality experience.

To ensure you the best possible service:

1. Do a web search for "test dsl connection" to find sites where you can test the speed and quality of your connection.
2. Turn off any other programs that are sharing your connection like other browser windows and email programs.
3. Re-start computer to close other programs that may be running in the background

18. When will the downloads be available?
Downloads will be after each game is played (roughly 6-8 hours later).

Still need help? Click here for more MediaZone FAQ & technical Q&A.
Click here for technical support.