Event FAQs:

General MediaZone FAQs

General Video and Computer FAQs

What is the 2008 IndyCar Race Control product?

2008 IndyCar Race Control is a live online video production available to view on your personal computer. IndyCar Race Control is live only and a supplement to the television race broadcast. You get In-Car Cam views, 360 degree views from the car, live audio, and onboard telemetry including live brake and throttle, pit performance, GPS Tracking and Live Timing and Scoring. IndyCar Race Control lets you switch drivers and select any one of the available 4-9 In-Car Cams throughout the race. The number of In-Car cams available will vary from race to race throughout the 2008 IndyCar season. 2008 IndyCar Race Control includes the Honda Leader Cam which will track the lead driver along the course, but does not include the main race feed. The Honda Leader Cam is not an In-Car Cam feed.

What does the IndyCar Race Control All Access Pass subscription include?

The IndyCar Race Control All Access Pass includes 28 total races from the 2007 and 2008 IndyCar seasons. 2008 content includes the LIVE IndyCar Race Control package* (Live In-Car Cams and Telemetry) as well as archived Video On Demand (VOD) of the 28 main race feeds. The 2008 season features 15 races including the Indy 500 but does not include the April 19 Twin Ring Motegi race.

The IndyCar Race Control All Access Pass also includes Video On Demand from the following 13 races of the 2007 IndyCar Series: Indianapolis Motor Speedway, The Milwaukee Mile, Texas Motor Speedway, Iowa Speedway, Richmond International Raceway, Watkins Glen International, Nashville Superspeedway, Mid-Ohio Sports Car Course, Michigan International Speedway, Kentucky Speedway, Infineon Raceway, The Raceway on Belle Isle, Chicagoland Speedway.
*IndyCar Race Control (Live In-Car Cams and Telemetry) is a live experience, not available On Demand.

Is this available all over the world? What countries can I watch from?

The IndyCar Race Control All Access Pass video content is viewable worldwide and has not geographic restrictions.

Is commentary available for this event?
There will be no commentary for the live races. Audio will be a mix of pit communications and exciting car sounds from the In-Car Cams. Video On Demand will feature general commentary.

How long after the race will Video On Demand be available?

Will the results be provided on this website?

So that we will not spoil the enjoyment of the Video On Demand experience, the results will not be posted on this site, but will be provided on our partner's site, IndyCar.com.

How much does the 2008 Indy Race Control All Access Pass cost?
The IndyCar Race Control All Access Pass costs $39.99 USD.

How long do I have access to the video content?
IndyCar Race Control All Access Pass holders will have access to view the content until March 1, 2009.

How do I view IndyCar Race Control live?
After purchasing the All Access Pass, return to homepage to view the live race. 10 minutes prior to the scheduled start of the race the "Launch Race Control button on the right side of the page will activate and become brighter. Click on the Launch Race Control button. If you are not logged in, you will be prompted to sign-in. The live player will launch and stream the race. You will be allowed to select the In-Car camera and telemetry features you desire.

How do I view the past races that are available On Demand?
To view Video On Demand click on the Video link located on the IndyCar Race Control homepage navigation bar. This will open up a schedule of available races from which to select. Choose Watch Online for streaming video or Download for a 700kps file.

Will the Honda Leader Cam, In-Car Cam, and telemetry features be synchronized with the television broadcast?
IndyCar Race Control is a hybrid experience with multiple technologies including satellite, wireless networks, and the Internet. As a result, some aspects of the experience may be delayed.

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How do I pay?
You can pay using American Express, Discover, MasterCard or VISA

What are the system requirements?
MediaZone's minimum requirements are:
Windows OS: Windows 2000, XP or Vista (No MAC OS) with Time and Date set accurately
Internet Explorer 6.0 or higher with cookies enabled (default setting)
Windows Media Player 9 or higher
Broadband connection (Speed of 500 kbps or higher) Dialup connection is not recommended for this offering

Don't have Windows Media Player? Click here to get it.

Please note: MediaZone Technical Support cannot assist Intel Macintosh and Linux users running Windows OS in Boot Camp, Parallels or any other virtualization tools.

Do you support the Macintosh or Linux operating systems?
Regrettably at this time, you cannot watch MediaZone's live events or other entertainment using the Macintosh or Linux operating systems due to lack of Windows Media Digital Rights Management (DRM) support for these operating systems.

How do I subscribe to the IndyCar Race Control offering?
First review the system requirements. After clicking Buy Now, Watch Now, or Launch Race Control, you will be directed to a purchase confirmation page. Click continue on this page. Register as a new user if you do not already have an active MediaZone account or sign-in using your email address and password. Follow the prompts by filling out the purchase information required. During the purchase process, you will need to provide your credit card information. Once you've registered, MediaZone will confirm your purchase and you will have access to live or Video On Demand content when logged in. You will be directed back to the IndyCar Race Control homepage.

Is my credit card transaction secure?
You can rest assured that your credit card information is secure because MediaZone uses SSL (Secure Sockets Layer), a highly sophisticated online encryption service for transporting your credit card information.

Nothing is happening after I try to register. How come?
You'll need to turn off the pop up blockers. You can either turn them off or hold down the Ctrl-key while clicking register.

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What is Video On Demand?
After the event concludes, recorded versions of the main race video feed will be available for subscribers to watch whenever they desire to see them. "Streaming" will provide streaming video at a slightly lower quality than the Download version which will also be available.

For events available LIVE can I watch the events live as they happen and also see them later if I wish?
Yes, the LIVE events are available as a 500k stream. Video On Demand content will be available as either a 500k streaming video or 700k download.

How do I watch the In-Car Cam video and telemetry side by side?
As computer screens have different resolutions you may find that undocking the In-Car Cam video and moving it closer to the telemetry features will allow you to watch these simultaneously. See "How can I make the video image larger" for undocking instructions.

How can I make the video image larger?
If you are watching the live race on our video player, you also have the option of double-clicking the video for full screen mode or opening the video into a resizable window. Locate the 'undock' icon just above the video in the upper-right hand corner and click. The video will briefly pause while opening into a new, resizable window. You can change the size by holding down the curser on the lower right-hand side of the window and pulling (or pushing) it to obtain the desired size. You can customize your experience by dragging the window to where you wish to view it.

To go full screen, simply double-click the video. You can do this at any time during video play. If you are watching content in a stand alone video window (Windows Media Player) you can use the "video size" control under the "View" menu on the player to set the size of your picture to full screen or click on the button with the arrow at the bottom right to make the image full screen. (Use your Escape key to exit this mode.) We strongly recommend using Internet Explorer, as you may experience difficulty watching in full screen while using Firefox or other browsers.

Can I watch the video service on my work PC and my home PC?
You can watch this service on up to three PCs no matter where they are located.

Can I log in multiple times with an All Access Pass?
Yes. You can enter and exit the video service as many times as you like, however you can only be logged on one computer at a time.

Can I save downloaded matches onto other devices or DVD?s?
No, the video content utilizes Digital Rights Management (DRM) technology to protect content from unauthorized distribution and viewing.


What am I allowed to do with the programs that I download?
You can view the programs as often as you like for the license period listed above. Please note that in absolutely no way can you use the content you purchase on MediaZone for commercial gain.

Do I need a broadband Internet connection?
A broadband connection is required for best results.

In the past I have had problems with buffering when watching video over the internet. What can I do to ensure that I will be able to enjoy the video experience?
We recommend you test your service to make sure it will support the bandwidth requirements for streaming video. Our videos are streamed at 500kpbs, but we recommend that you have at least 550kbps speed for a quality experience. Bandwidth depends on your Internet Service Provider. It can be affected by network traffic and other users at your location.
We suggest the following:
Do a web search for "test DSL connection" to find sites where you can test the speed and quality of your connection.
Turn off any other programs that are sharing your connection like other browser windows and email programs.
Re-start computer to close other programs that may be running in the background.

Can I watch the video service on my TV set?
MediaZone invites you to use the following settings to watch these events on your television. However, the MediaZone technical and billing support team does not provide chat/email support for this feature.

Depending on the type of connection your PC has, you can take the steps listed below to view programming. Please consult your local electronics retailer to learn more about the components needed for viewing.

A) Composite Video
Most DVD equipped computers have this setup. The outputs are usually located at the rear or side of computer; the video output is color-coded yellow and the audio output, or line-out, is the 3.5mm jack usually indicated by this icon:



B) S-Video
Newer computers may have an S-video connection. In order to use this feature, your TV must also have an S-Video input.


C) Audio Output but NO Video Output
If you have an older video card, you may not have a video output that can be directly connected to your TV. In this case, you will need to utilize the VGA port on your computer, which is the connector that's attached to your PC monitor.


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