Frequently Asked Questions:

1. What is an annual subscription?
An annual subscription allows you to view all of the programming within one of the MediaZone channels as a stream or download to view at your leisure for up to one year after your purchase. However for FreeZone most of the content is free.

2. Once I buy my annual subscription, how do I watch the shows?
Sign In (at top right of site) & click "watch online", or "download" on the episode of the show you want to watch. You can also click on the show you want to watch and sign in when the pop window asks you to sign in.

3. Is this available all over the world? What countries can I watch from?
Miss World is available world wide except India.

4. How does pay-per-view work?
Pay-per-view lets you pay as you go for the episode of the show you watch.

5. How do I know what quality the media play will be?
MediaZone works with the each partner to present to you the highest quality media experience while balancing file size and bandwidth requirements. Streaming rates are typically 400kbps and downloads are typically 700kbps.

6. How do I buy or subscribe?
When you click on the Watch or Download button, a small window will pop up asking for your username and password. If you're not already registered, you will be prompted to register. During the registration process, you will need to provide your credit card information. Once you've registered, MediaZone will confirm your purchase and the selected media file will be accessible to you.

7. How do I renew my subscription to a paid channel?
The Channel renews your subscription automatically. In the case of an annual subscription, your subscription service will automatically renew on the same date in each subsequent calendar year as the sign-up date, unless you cancel the service.

8. Can I cancel my service?
Yes. To cancel, please contact customer support.

9. Can I re-subscribe after I cancel my service?
Yes. If you cancel a subscription you may re-subscribe at any time thereafter.

10. Can I get refund if I cancel my subscription in the middle of my pre-paid term?
No. Cancellation of the service prior to the end of the pre-paid term will not take effect until the end of that term and you will not receive a refund. During the balance of the pre-paid term, you will continue to have access to the service.

11. Is my credit card transaction secure?
You can rest assured that your credit card information is secure because MediaZone uses SSL (Secure Sockets Layer), a highly sophisticated online encryption service for transporting your credit card information.

12. What are the system requirements?
The minimum requirements for MediaZone are: Windows OS: Windows 98 SE, ME, 2000, or XP Internet Explorer 5.0 or higher with cookies enabled (default setting) Windows Media Player 9 or higher.

For Streaming: Broadband connection (Speed of 400 kbps or higher) Dialup connection is not recommended for this higher bandwidth offering.

Don?t have Windows Media Player? Click here to get it.

13. Do you support the Macintosh or Linux operating systems?
Regrettably at this time, you cannot watch MediaZone?s live events or other entertainment using the Macintosh or Linux operating systems due to lack of Windows Media Digital Rights Management (DRM) support for these operating systems. However, MediaZone strongly believes in providing users of these operating systems with the opportunity to use our service and is participating actively to discover the solutions and develop the workarounds. Please check back periodically and make your wishes known with Apple and Microsoft.

14. Do I need a broadband Internet connection?
A broadband connection is highly recommended. A dial-up connection will not support our stream rate, and the larger downloadable files will take a long time to download at dial-up speeds.

15. How do I play my streams or downloads?
If the file you've purchased is a download, the file will be downloaded to your hard drive and will play in your Windows Media Player. If the file you've purchased is a stream, the file will begin playing in your Windows Media Player.

16. What am I allowed to do with the programs that I download?
You can view the programs as often as you like for the license period listed above. Please note that in absolutely no way can you use the content you purchase on MediaZone in any way for commercial gain.

17. Can I make the picture bigger?
Use the "video size" control under the "View" menu on Windows Media Player to set the size of your picture. Or click on the button with the arrow at the bottom right to make the image full screen. (Use your Escape key to exit this mode).

18. Can I watch them on my TV set?
MediaZone invites you to use the following settings to watch these games on your television. However, the MediaZone technical and billing support team does not provide chat/email support for this feature. Depending on the type of connection your PC has, you can take the steps listed below to view programming. Please consult your local electronics retailer to learn more about the components needed for viewing. Composite Video Most DVD equipped computers have this setup. The outputs are usually located at the rear or side of computer; the video output is color-coded yellow and the audio output, or line-out, is the 3.5mm jack usually indicated by this icon S-Video. Newer computers may have an S-video connection. In order to use this feature, your TV must also have an S-Video input. Audio Output but NO Video Output. If you have an older video card, you may not have a video output that can be directly connected to your TV. In this case, you will need to utilize the VGA port on your computer, which is the connector that?s attached to your PC monitor.

19. Nothing's happening after I try to register. How come?
You'll need to turn off the pop up blockers. You can either turn them off or hold down the Ctrl-key while clicking register.

20. How do I know if I will see buffering or not?
Bandwidth depends on your Internet Service Provider. It can be affected by network traffic and other users at your location. We recommend you test your service to make sure it will support the webcasts. Our program is streamed at 400 kpbs, but we recommend a minimum of 400kbps for a quality experience.

To ensure you the best possible service:

1. Do a web search for "test dsl connection" to find sites where you can test the speed and quality of your connection.
2. Turn off any other programs that are sharing your connection like other browser windows and email programs.
3. Re-start computer to close other programs that may be running in the background

Still need help? Click here for more MediaZone FAQ & technical Q&A.

Click here for technical support.