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Eurobasket Men 2007 FAQ |
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- What is the EuroBasket 2007 Live or On Demand?
- How do I know what quality the video will be?
- What is Video On Demand?
- How soon are games available to watch On Demand?
- Will the match results be provided on the EuroBasket 2007 video offering?
- What does EuroBasket 2007 Live cost?
- Where can I find the schedule of play?
- How can I subscribe to EuroBasket 2007 video service?
- What is an All Access Pass?
- Can I buy a Game Pass in advance?
- How do I pay?
- Once I buy my All Access Pass, how do I watch the games?
- When will the downloads be available?
- How do I buy or subscribe to a game?
- Is my credit card transaction secure?
- What are the system requirements?
- Do you support the Macintosh or Linux operating systems?
- Do I need a broadband Internet connection?
- Can I watch the EuroBasket 2007 video service on my work PC and my home PC?
- Can I log in multiple times with a Game Pass?
- If I watch a game live, can I download it later?
- How do I play my streams or downloads?
- What am I allowed to do with the programs that I download?
- Can I make the picture bigger?
- Can I watch the EuroBasket 2007 video service on my TV set?
- How do I know what quality the media play will be?
- How can I get the best possible service?
- Nothing's happening after I try to register. How come?
- How do I know if I will see buffering or not?
- What is the EuroBasket 2007 Live or On Demand?
The EuroBasket 2007 Live or On Demand is a comprehensive online video subscription service, offering live and video on demand content from the FIBA Americas World Championship 2007 tournament.
- How do I know what quality the video will be?
Live matches are available in high-quality 500k streams, while Video On Demand content is available in either 500k or 1mb downloads as well as high-quality 500k streams. Classic content will be available in at least a 384k and/or 700k download.
- What is Video On Demand?
All games shown live online will be recorded and placed in our 'Watch Now section for subscribers to watch when they desire to see them. These will be made available on a daily basis. The games that are restricted from being provided live in certain territories will also be available in the Video on Demand section.
- How soon are games available to watch On Demand?
LIVE streaming will be available in all countries EXCEPT Croatia, France, Germany, Greece, Italy, Lithuania, Latvia, Russia, Serbia, Slovenia, Turkey, Czech Republic, Israel, Poland, Portugal, Bahrain, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, The Palestinian Territories, UAE and Yemen. On Demand programming for the event is available after 24 hours in all countries EXCEPT Japan and Spain
- Will the match results be provided on the EuroBasket 2007 video offering?
Not to worry; you will be able to watch the On Demand video without having the outcome spoiled. However, if you cannot wait for the results, please visit: http:// www.eurobasket2007.org.
- What does FIBA Live cost?
- All Access Pass: $19.99
- Game Pass: $3.99
- Semi Finals: $5.99
- Finals: $5.99
- Where can I find the schedule of play?
Here: Fiba schedule
- How can I subscribe to EuroBasket 2007 video service?
You can subscribe to the video service in two ways. An All Access Pass gives you full access to all the material on the site for 90 days after your first view. A Game Pass for access to any one game will also be available. A Game Pass is also valid for 90 days after first viewing and gives you access to only that one game that you purchased.
- What is an All Access Pass?
An All Access Pass is a pass to view all of the programming as a live broadcast (where available) or download to view at your leisure up to 90 days after you first view.
- Can I buy a Game Pass in advance?
Yes. Games passes will be available for a particular game when the "Watch Live" button appears or by clicking on the appropriate button in the Video On Demand section.
- How do I pay?
You can pay using American Express, Discover, MasterCard or VISA.
- Once I buy my All Access Pass, how do I watch the games?
Sign in (at top right of site) and click "watch live", "watch now", or "download" on the schedule for the event you want to watch. You can also click on the event you want to watch and sign in when the pop-up window asks you to sign in. If you want to watch the events live you will need to refresh the Watch Live page just a few minutes prior to the scheduled start time to see the "watch now" button and access the event. Due to the fact that these are live events, the "watch now" button will appear just a few minutes prior to the event.
- When will the downloads be available?
Full game replays are available On Demand as soon as possible 24 hours after the game is played. Please note that we will do our best to make the On Demand archive available soon after the stated time, however there is always the possibility of experiencing unforeseen technical challenges; your patience is appreciated in advance.
- How do I buy or subscribe to a game?
When you click on the "Watch" or "Download" buttons, a small window will pop-up asking for your username and password. If you're not already registered, you will be prompted to register. During the registration process, you will need to provide your credit card information. Once you've registered, MediaZone will confirm your purchase and the selected media file will be accessible to you.
- Is my credit card transaction secure?
You can rest assured that your credit card information is secure because MediaZone uses SSL (Secure Sockets Layer), a highly sophisticated online encryption service for transporting your credit card information.
- What are the system requirements?
The minimum requirements for MediaZone are:
- Windows OS: Windows 98 SE, ME, 2000, or XP
- Internet Explorer 5.0 or higher with cookies enabled (default setting)
- Windows Media Player 9 or higher
- For Streaming: Broadband connection (Speed of 400 kbps or higher)
- Dialup connection is not recommended for this higher bandwidth offering.
Don't have Windows Media Player? Click here to get it.
- Do you support the Macintosh or Linux operating systems?
Regrettably at this time, you cannot watch MediaZone's live events or other entertainment using the Macintosh or Linux operating systems due to lack of Windows Media Digital Rights Management (DRM) support for these operating systems.
However, MediaZone strongly believes in providing users of these operating systems with the opportunity to use our service and is participating actively to discover the solutions and develop the workarounds.
Please check back periodically and make your wishes known with Apple and Microsoft.
- Do I need a broadband Internet connection?
A broadband connection is required for viewing live events. You can use either dial-up or broadband to connect to the internet and archived files. For dial-up users, it is recommended that you choose the download option or the low bandwidth option when available for the optimal viewing or listening experience.
- Can I watch the EuroBasket 2007 video service on my work PC and my home PC?
You can watch this service on up to three PCs no matter where they are located.
- Can I log in multiple times with a Game Pass?
Yes. You can enter and exit the video service as many times you like during the license period.
- If I watch a game live, can I download it later?
Yes
- How do I play my streams or downloads?
If the file you've purchased is a download, the file will be downloaded to your hard drive and will play in your Windows Media Player. If the file you've purchased is a stream, the file will begin playing in your Windows Media Player.
- What am I allowed to do with the programs that I download?
You can view the programs as often as you like for the license period listed above. Please note that in absolutely no way can you use the content you purchase on MediaZone for commercial gain.
- Can I make the picture bigger?
Use the "video size" control under the "View" menu on Windows Media Player to set the size of your picture. Or click on the button with the arrow at the bottom right to make the image full screen. (Use your Escape key to exit this mode.)
- Can I watch the EuroBasket 2007 video service on my TV set?
MediaZone invites you to use the following settings to watch these games on your television. However, the MediaZone technical and billing support team does not provide chat/email support for this feature.
Depending on the type of connection your PC has, you can take the steps listed below to view programming. Please consult your local electronics retailer to learn more about the components needed for viewing.
Composite Video
Most DVD equipped computers have this setup. The outputs are usually located at the rear or side of computer; the video output is color-coded yellow and the audio output, or line-out, is the 3.5mm jack usually indicated by this icon
S-Video
Newer computers may have an S-video connection. In order to use this feature, your TV must also have an S-Video input.
Audio Output but NO Video Output
If you have an older video card, you may not have a video output that can be directly connected to your TV. In this case, you will need to utilize the VGA port on your computer, which is the connector that's attached to your PC monitor.
- How do I know what quality the media play will be?
Live games are available in high-quality 500k streams, while Video On Demand content is available in either 500k or 1mb downloads.
- How can I get the best possible service?
To ensure you the best possible service:
1. Do a web search for "test dsl connection" to find sites where you can test the speed and quality of your connection.
2. Turn off any other programs that are sharing your connection like other browser windows and email programs.
3. Re-start computer to close other programs that may be running in the background
- Nothing's happening after I try to register. Why?
You'll need to turn off the pop up blockers. You can either turn them off or hold down the Ctrl-key while clicking register.
- How do I know if I will see buffering or not?
Bandwidth depends on your Internet Service Provider. It can be affected by network traffic and other users at your location. We recommend you test your service to make sure it will support the webcasts. Our program is streamed at 500 kpbs, and we recommend at least 600kbps (down) broadband connection for a quality experience.
Still need help? Click here for more MediaZone FAQ & technical Q&A.
Click here for technical support.
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